Good to know
Questions, answered.
The things people ask us most. Can’t find yours? Send us a quick enquiry and we’ll get back to you.
Appointments
Are you taking on new patients?
Yes. We welcome new patients of all ages across Fitzroy North and nearby. Call us or send an enquiry and we’ll find a time.
How do I book?
You can call us or send an enquiry through the website. For anything urgent, calling is the fastest way to be seen.
What should I bring to my first visit?
Bring your health fund card (for on-the-spot claiming), any relevant medical history, and a list of any questions or concerns.
Do you run on time?
We plan our days so appointments aren’t rushed. Occasionally an emergency means a short wait. We’ll always let you know.
Health funds & payment
Which health funds do you accept?
We accept all major funds and claim on the spot with HICAPS. We’re also a preferred provider for Bupa and HCF.
What if I don’t have private cover?
That’s no problem. We’ll give you a clear, written quote before any treatment and can talk through payment options.
Can children be bulk-billed?
Eligible children can access up to $1,132 over two years through the CDBS, fully bulk-billed. We can check eligibility for you.
Emergencies
Do you offer same-day emergency appointments?
Yes, we hold same-day spots for genuine emergencies. Call us and describe what’s happening and we’ll triage over the phone.
What should I do in a dental emergency?
Call us straight away. For a knocked-out tooth, keep it in milk or your cheek and come in quickly. For a life-threatening emergency, call 000.
Getting here
Is there parking?
Free 2-hour street parking on St Georges Road, plus accessible parking at the door.
Are you accessible?
Yes. Step-free entrance, Ground-floor treatment rooms, Accessible bathroom.
Still have a question? Ask us anything →
We’re happy to help.
Call us or send an enquiry any time.