Marloe Dental Co. (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

When you contact us or become a patient, we may collect:

• Your name and contact details (phone, email, address).
• The reason for your enquiry and any information you choose to share.
• Health and clinical information relevant to your dental care.
• Health fund and payment details needed to process claims.

How we use it

We use your information to respond to your enquiry, provide dental care, process health fund claims, and contact you about your care (by phone, SMS or email) where you have consented. We only use it for the purposes you would reasonably expect.

Consent and communication

When you submit an enquiry, we ask for your consent to contact you. You can opt out of non-essential messages at any time by replying STOP to an SMS, clicking unsubscribe in an email, or contacting us directly. We keep a record of the consent you gave and when.

Where your data is stored

Personal information submitted through this website is stored securely on servers located in Australia. We use reasonable technical and organisational measures to protect it against loss, misuse and unauthorised access. Information is transmitted over an encrypted (HTTPS) connection.

Disclosure

We do not sell your personal information. We may share it with your health fund (to process claims), with other health providers involved in your care with your consent, and with service providers who help us operate (under confidentiality obligations). We may disclose information where required by law.

Access, correction and complaints

You can ask to access or correct the personal information we hold about you. If you have a concern about how we have handled your information, please contact us and we will respond. You may also contact the Office of the Australian Information Commissioner (OAIC).

Contact us

Marloe Dental Co., 218 St Georges Road, Fitzroy North VIC 3068. Phone (03) 9000 1200, email hello@marloedental.com.au.